Refund policy

Last updated: 20.02.2026

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, the item must be:

  • In the same condition as received

  • Unworn, unused, and undamaged

  • With original tags attached

  • In the original packaging

  • Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:

info@crowned.lu

Returns sent without prior approval will not be accepted.

If your return request is approved, we will provide:

  • A return shipping label (if applicable)

  • Instructions on how and where to send your package

Damages & Issues

Please inspect your order upon delivery.

Contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Custom-made, personalised, or made-to-order products

In accordance with Article L.222-9 of the Luxembourg Consumer Code, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised.

Additionally, we do not accept returns for:

  • Sale items

  • Gift cards

If you have questions regarding a specific product, please contact us.

Exchanges

The fastest way to obtain a different item is:

  1. Return the original item

  2. Place a new order once the return is accepted

EU 14-Day Right of Withdrawal

If your order is shipped within the European Union, you have the legal right to cancel or return your purchase within 14 days, without providing justification.

Conditions:

  • Item must be unused and undamaged

  • Returned with tags and original packaging

  • Proof of purchase required

Refunds

We will notify you once we have received and inspected your return.

If approved:

  • Refunds are issued to the original payment method

  • Processing occurs within 10 business days

Please note that banks or credit card providers may require additional time to post the refund.

If more than 15 business days have passed since approval, please contact:

info@crowned.lu